Policies
How do I download my digital files after purchase?
After completing your transaction, you will be directed to a new page where you can download your files. Additionally, you will receive an email containing the files and a link to download them. If you have any issues accessing your files, please refer to the FAQ page included at the time of downlads for instructions.
Can I get a refund for digital downloads?
All sales of digital downloads are final. Due to the nature of digital products, we are unable to offer refunds once the files have been downloaded. Please make sure to review the product description and preview any available samples before making your purchase.
Can I use the digital downloads for commercial purposes?
The digital downloads available on our store are for personal use only. If you would like to obtain a commercial license for any of our products, please contact us for special accommodations. We will be happy to assist you with your request.
What if I have trouble downloading my files?
If you encounter any difficulties while trying to download your files, please refer to the FAQ page for detailed instructions. If the issue persists, feel free to reach out to our customer support team for assistance. We are here to help you and ensure you can access your purchased files.
Can I share the digital downloads with others?
No, the digital downloads are for personal use only. Sharing, distributing, or reselling the files is strictly prohibited. Each purchase grants a license for individual use, and any unauthorized use may result in legal consequences.
Shipping & Processing Time
All orders, excluding custom orders, will be processed and shipped within 3-5 business days. Some custom orders require additional time, and the shipping details will be discussed during the planning process. We appreciate your patience and understanding as we create your unique and personalized items.
Delivery Time
Please note that the exact delivery date may vary due to holiday schedules and changes to the postal service. While we strive to provide accurate estimates, we cannot guarantee the exact date of delivery. Rest assured, we are committed to ensuring your items reach you in a timely manner.
Lost or Missing Packages
Once your package has left our care and has been sent out via post, we are not liable for any loss or damage. However, if your package goes missing or is lost, please notify us immediately. We will do our best to assist you in replacing your items.
Insurance Coverage
All packages sent via USPS are guaranteed up to $100 in insurance coverage for damages that occur during transit. If your package arrives damaged, we will gladly assist you in filing a claim with USPS. Please let us know if you would like our support in this process.
Thank you for choosing Charm'n Dreams for your planner sticker needs. We appreciate your trust in our products and services. If you have any further questions or concerns regarding our shipping policies, please do not hesitate to contact us at charmndreams@gmail.com or call us at 2134692120. We are here to assist you and ensure your satisfaction.
Returns & exchanges
At Charm'n Dreams, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes complications may arise with your order, and we are here to assist you every step of the way.
Cancellations
Cancellations: acceptedAll Sales Final
Unless your item is received damaged or faulty, all sales are final. We take great care in ensuring that our products are in perfect condition before they are shipped to you. However, if you do encounter any issues with your order, please do not hesitate to contact us we will gladly send you a replacement or an alternative product.
Received Damaged or Faulty Item?
If you receive a damaged or faulty item, we sincerely apologize for any inconvenience caused. We want to make it right for you. Please contact us immediately so that we can assess the situation and provide you with a solution. We may request photos or additional information to help us understand the issue better.
Contacting Us
If you have any complications with your order, we encourage you to reach out to us as soon as possible. Our dedicated customer service team is available to assist you. You can contact us via email at charmndreams@gmail.com. Please provide your order details and a clear description of the issue you are experiencing. We will respond to your inquiry promptly.
Our Commitment to You
At Charm'n Dreams, we value your satisfaction and want to ensure that you have a positive shopping experience with us. If there are any complications with your order, we will do our best to resolve them in a timely and satisfactory manner. Your feedback is important to us, and we appreciate your trust in our products and services.
Final Thoughts
While all sales are final unless the item is received damaged or faulty, we are committed to providing exceptional customer service and addressing any complications that may arise. Please don't hesitate to contact us if you have any questions or concerns regarding your order. We are here to assist you and ensure your satisfaction.
Customs and import taxes
To remeber
Most items in my shop are handmade by me and by trusty iPad Pro and silhouette machine. If you have a request I do require a 2 week timeframe I order to make your item to your expectations. A 50% deposit is required prior to the start of production and the other 50% will be required prior to releasing your item. All drafts and communications of the item, if digitally made will have a watermark on it until all payments aren't released. Please send me a message to start your special project.